Support

Support Policy

Last updated: June 5, 2026

ClearStack Docs sells downloadable digital templates. Support is limited to product access, file issues, and basic usage questions.

Included support

• Help with missing download links or product access issues.
• Clarification about included files and intended template use.
• Correction of confirmed file packaging errors.

Not included

• Custom consulting, network design, backup design, implementation, or troubleshooting.
• Emergency support, on-call support, managed services, or live technical operations.
• Reviewing or validating a buyer's live production environment.
• Phone support or guaranteed real-time response.

Response target

Support questions can be sent by email. Response times are best-effort and may vary based on volume and availability.

Contact

For support questions, email support@clearstackdocs.com.